Information Technology Service Management System

       ISO/IEC 20000

       Introduction

       The ISO/IEC 20000 standard is a set of international standards on information technology service management that was officially promulgated by the first joint technical committee (JCT1) of ISO/IEC on December 15, 2005.It is collectively referred to as the "information dual certification" along with the information security management system.

　　According to the "Implementation Rules for Certification of Information Technology Service Management System", the ISO20000 Information Technology Service Management System (ITSMS) is based on the service process as the main line, emphasizing the coordination, integration and implementation of continuous improvement, as well as higher efficiency and effective control throughout the service life cycle.

       Certification process

       The process for obtaining certifications related to the management system is generally consistent. When an enterprise applies, there is no need for special record-keeping.The process typically includes: submitting the application, signing the contract and paying the advance payment;preliminary review (first-stage audit/document review, second-stage audit/field audit);certification decision;settling the fees, registering and issuing the certificate;annual supervision audit (the number of times may vary);re-certification after the expiration of the certificate, etc.

       Authentication rules：CNCA-ITSMS-01 2026 信息技术服务管理体系认证规则.pdf

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